WhatsApp, Instagram, Messenger, website live chat, and API channels flow into a single omnichannel inbox, where your team and AI answer every message with the same context, no phone-swapping or tab-juggling
Most teams answer WhatsApp on one phone, Instagram on another, and live chat in a browser tab, and messages slip through the cracks. Redkee.AI pulls WhatsApp, Instagram, Messenger, website chat, and API channels into one inbox, so nothing gets missed and no one switches devices just to reply.
A customer who asks on Instagram deserves the same answer they'd get on WhatsApp. Because every channel runs through one AI agent and one knowledge base, replies stay consistent, accurate, and on-brand, whether the message arrives as a DM, through the live chat widget, or in a WhatsApp thread.
Your team can't watch five channels around the clock, the AI agent can. It understands intent and context, replies in the customer's language, and works every channel day and night. When a message needs a human, it hands off to your team with the full conversation attached.
The same customer might DM you today and WhatsApp you next week. Redkee.AI ties every channel to one CRM profile, so your team sees past chats, purchases, and campaigns no matter where the conversation started, and answers with full history instead of making customers repeat themselves.
Connect the official WhatsApp Business API, Instagram DM, Facebook Messenger, website live chat, and custom API channels. Every message from every channel lands in the same inbox, nothing is stranded on a separate app anymore.
Instead of five queues to watch, your team works one shared inbox. Sort, search, label, and prioritize cases across all channels at once, so the fastest reply always goes to the customer who's been waiting longest.
The AI agent answers routine questions on every channel instantly, while your team handles the conversations that need a human touch. Handoff carries the full context, so customers never have to re-explain anything.
Each channel feeds the same CRM profile, chat history, purchases, and campaigns received. Whether a customer wrote on Messenger last month or WhatsApp today, the next reply already knows the whole story.
WhatsApp, Instagram, and Messenger connect through official Meta channels, so your business messaging stays compliant and reliable as your volume grows.
Inbox, AI agent, CRM, and analytics live together. Adding a new channel never means adding a new tool or another login for your team to learn.
AI handles routine questions on every channel 24/7 and escalates to a human, with full context, only when a conversation genuinely needs one.
“Our response rate increased by 90%”
An omnichannel application brings every customer messaging channel into one place. With Redkee.AI, WhatsApp, Instagram, Facebook Messenger, website live chat, and API channels all feed a single inbox, so your team and AI answer every conversation from one screen with shared customer context.
You can connect the official WhatsApp Business API, Instagram DM, Facebook Messenger, website live chat, and custom API channels. All of them route into one unified inbox, so no channel is left running on its own separate app or device.
No. That's the point of an omnichannel inbox, every channel lives in one place. Your team stops switching between phones and browser tabs, and messages from any channel are answered from the same Redkee.AI dashboard.
Yes. The same AI agent answers on WhatsApp, Instagram, Messenger, and live chat, drawing from one knowledge base. It understands intent and context rather than keywords, so replies stay consistent and accurate no matter where the customer messages from.
Yes. The AI answers routine questions instantly on every channel, while agents handle conversations that need a human. Handoff carries the full conversation, plus tools like private notes, labels, and role-based access keep the team organized.
With AI working hours, the AI agent covers every channel once your team logs off, then hands live cases back when the team is online again. Customers get answered 24/7, and no message sits unread until morning.
Yes. Every channel feeds the same CRM profile, so chats, purchases, campaigns received, and website behavior sit on one record. Wherever a customer starts a conversation, your team and AI already see the full history before replying.
Yes. Redkee.AI is an official Meta Business Partner and connects WhatsApp through the official Business API, along with Instagram and Messenger through official Meta channels, the compliant way to manage business messaging at scale.
Connecting channels is point-and-click,
Bring every channel into a single inbox and let AI answer around the clock, while your team keeps full context on every customer.