Redkee.AI's AI agent replies like a person, understands context across languages, and handles complex tasks, from sales flows and real-time shipping quotes to reading images and voice messages. Live 24/7 on WhatsApp, Instagram, Facebook, TikTok, and live chat.
Keyword chatbots get stuck the moment a customer writes differently. Redkee.AI's AI agent reads intent and context across languages, so “is the black one still available?” gets a real product answer, not a menu of buttons to tap.
Sales flows, real-time shipping quotes, reading photos customers send, even processing voice messages. The AI takes the parts of a conversation that usually eat up an admin's time, then hands the rest to your team.
Fill the Knowledge Source with text, website pages, PDF files, Q&A pairs, a product catalog, or an API connection. The AI answers from those sources, so replies follow your own policies and prices instead of guesswork.
A person can only focus on one chat at a time. The AI agent replies to many conversations at once, each with its own context, across WhatsApp, Instagram, Facebook, TikTok DM, and live chat on your website or app.
Set an Agent Transfer Condition, or trigger a handover with labels. When the condition is met, the chat moves to your team with its full history, and supervisors can watch conversations the AI is handling in real time.
Flow is a decision tree for menus and buttons, such as choosing a branch or a service, before the conversation goes to the AI or a human agent. While you test, a flow can be set to “in dev”, so simulations are safe and do not use AI credits before it officially goes live.
For complex workflows and integrations with internal systems, Redkee.AI has Automation, an n8n-based builder. Custom API connections, Google Sheets, and CRM syncs are set up as custom work with our team.
Round Robin and Least Assign First come built in. Chats can also go to specific agents, AI agents, or teams, including a preferred agent, with the choice to wait or fall back to standard distribution when that person is unavailable. A cap on chats per agent keeps queues manageable.
AI Auto Resolve and Human Agent Auto Resolve close sessions based on the customer's or agent's last message, and can send a follow-up message first before the session closes automatically.
Supervisors can watch every conversation the AI is handling in real time under the Unassigned tab, plus every Assigned and Resolved chat in their team, to keep service quality in check.
Natural answers that understand intent across languages, not a rigid bot that makes customers ask for a human.
WhatsApp through the official Business API, Instagram, Facebook, TikTok DM, and live chat arrive in one inbox, alongside email and Instagram and Facebook comments.
Redkee.AI is certified to ISO/IEC 27001:2022 for information security and ISO 9001:2015 for quality management, and complies with Indonesia's Personal Data Protection Law No. 27 of 2022.
“The chance of closing the deal is very high”
An AI chatbot is software that replies to customer chats automatically. In Redkee.AI, the AI chatbot is an AI agent that answers like a person: it understands the intent and context of a conversation, rather than a scripted bot that only reacts to certain keywords.
A regular chatbot replies from a fixed script or rules and cannot touch business systems. An AI agent understands the goal of a conversation, makes decisions within the rules you set, and takes action, such as updating CRM data or processing an order. Redkee.AI is an AI agent platform, not just a chatbot vendor.
Because customers ask questions at any hour and expect fast replies. An AI chatbot answers 24/7, serves many customers at once, and takes over repeat questions, so your team can focus on the cases that need a person. Your first agent can be built in minutes, with no coding.
You fill the Knowledge Source with information about your business, then write the AI Behaviour: its role, tone, and rules, including the first message, the model, and the temperature. The AI uses both to answer customers, qualify leads, and hand chats to a human agent when the transfer conditions are met.
You do, from the dashboard. Fill in the Knowledge Source and AI Behaviour, test the answers, then switch it on. Onboarding support depends on your agreement with us, and you can always start on your own with the free trial.
Businesses that serve a lot of customers over chat. Today Redkee.AI is widely used in education, healthcare, finance, food and beverage, and beauty and wellness businesses such as salons.
Yes. Besides WhatsApp through the official Business API, the AI agent runs on Instagram, Facebook, TikTok DM, and live chat on your website or app. Payments have a built-in Xendit integration, and external CRMs can be connected through Automation or webhooks as a custom setup.
The AI handles routine, repetitive replies and serves many customers at once, so human agents can focus on complex cases. You decide exactly when the AI hands a chat over to a person. How does an AI
Build your first AI agent in minutes, or tell our sales team what you need.